Satisfaction, Claims & Refund Policy

1. Our commitment

AG Perfect Cleaning Service LLC is committed to providing the agreed cleaning services professionally and in accordance with the scope, price and conditions accepted by the client. If the client believes the service does not meet what was agreed, they may submit a claim so the company can evaluate the case and determine a reasonable solution.

2. Deadline to submit claims

The client must report any concern within 24 hours after the service is completed, whenever reasonably possible. The claim must include a description of the problem and, when possible, photos or other information that allows it to be evaluated. The company will also consider claims submitted after that period when circumstances justify it or the law requires it. This deadline does not limit the consumer’s legal rights.

3. Resolution procedure

When a claim is justified, the company may offer, depending on the circumstances:

• Correction of the service at no additional cost: when areas are identified that were not cleaned according to the agreed scope and it is reasonable to redo them.
• Partial refund: when a proven failure affects an identifiable part of the service and correction is not reasonable or, where applicable, is not accepted.
• Full refund: when the service was not provided, was provided in a substantially different way than agreed, or other circumstances justify this remedy.

4. Conditions for service correction

When a correction is proposed, the client must provide reasonable access and agree on an available date and time with the company. The correction is limited to the aspects related to the original claim and does not include additional work that was not part of the contracted service. If the company cannot perform the correction within a reasonable time, it will evaluate an alternative solution, including a possible refund.

5. Situations that do not automatically result in a refund

On their own, the following circumstances do not guarantee a refund:

• Requests for work that was not included in the accepted quote.
• Result expectations different from the expressly agreed scope.
• Dirt, residue or clutter generated after the service was completed.
• Permanent stains, pre-existing damage, wear or conditions that cannot be corrected through ordinary cleaning.
• Inability to complete certain tasks due to access restrictions or unsafe conditions not caused by the company.

6. Cancellations and prepaid services

Cancellations and date changes are governed by the booking conditions communicated to the client before contracting. When a prepaid service is cancelled and not provided, the company will evaluate the corresponding refund in accordance with the accepted conditions and applicable law. No cancellation fees will be charged that were not previously disclosed and accepted, or that are prohibited by law.

7. Refund processing

When a refund is approved, the company will inform the client of the amount, the method and the planned procedure. Whenever possible, the refund will be issued to the original payment method. Crediting time depends on the payment provider or financial institution. The company will keep a record of the claim, the decision made and the refund issued.

8. How to submit a claim

The client may contact us through the official contact channels published by the company, providing:

• Client name.
• Date of service.
• Address or booking reference.
• Description of the concern.
• Photos or other available evidence.

9. Consumer rights

This policy is not intended to exclude or limit rights or remedies available to the consumer under applicable federal, state or local law. If any provision of this policy is inconsistent with applicable law, the corresponding legal provision prevails. AG Perfect Cleaning Service LLC thanks its clients for their trust and will seek to resolve claims fairly, with documentation and professionalism.